About the Priority
Support and Upgrade Subscription:
IDAutomation.com, Inc. offers priority support and unlimited product
upgrades if this option is purchased with the order. The Priority
Support and Upgrade Subscription is priced at just 18% the
total product cost for one year of support. When the Priority Support
and Upgrade Subscription option is purchased, registration is automatic.
There are no forms to fill out, sign or mail in. Charges for this
subscription will recur annually until
cancelled.
The IDAutomation Priority Support and Upgrade Subscription includes:
| "I am so impressed with the great support that you have provided. We chose ID Automation for low cost of entry to buy barcode reading equipment. It has been a very pleasant surprise to also receive first class support! Thank you!”
- Sandie Smith, Veridian Limited, Spencer, IA
|
- Priority phone support -
Call IDAutomation anytime the office is open to speak to
a technical support representative or a developer.
- Unlimited product upgrades - Most IDAutomation software
products are updated every 3 to 12 months to conform to the
latest operating systems and symbology specifications.
- Priority Help Desk support - With this option,
Help
Desk tickets that are submitted on the weekends, holidays
or when the office is closed will receive after-hours priority
attention over others in the queue.
- Unlimited download availability - Instant access
to updated software downloads throughout the entire year available
through the
online
store.
For customers that do not have an active Priority Support and Upgrade
Subscription, support is limited to the
IDAutomation knowledge
base. Standard Help Desk support, link activation and product
updates are not provided. Help Desk tickets with an active Priority
Support and Upgrade Subscription are generally answered within 48
hours.
As a company designed to stay in business, these charges are
necessary to cover the costs of future development, support and
testing. Beware of organizations that claim to offer "free, unlimited
support and upgrades." Many of these organizations come and
go, especially on the Internet. Most successful software organizations
that have been in business for more than 5 years charge for support
and upgrades.
The Priority Support & Upgrade Subscription will ensure up-to-date
products are made available and that they are fully compatible with
the latest standards, specifications and operating systems. Not
only do IDAutomation components have to be compatible with current
operating systems, they must also comply with current symbology
specifications. The software products are created to operate on
current operating systems and applications. However, a guarantee
cannot be made that the product purchased today will operate properly
in future operating systems and applications nor that they will
comply with future symbology specifications.
When a product receives a major update, it will automatically
be uploaded to the eCommerce Server and will be available for download
to all customers with an active Priority Support and Upgrade Subscription.
Updates will be announced in the
monthly newsletter,
which is emailed to the email address that was used on the order
form when the order was originally placed. If the email address
has changed since the product was initially ordered, please email
us your first name, last name, product number, date of purchase
and order number so we can update our license database and sign
up for the monthly
newsletter regarding product updates.
When
the Priority Support and Upgrade Subscription option is purchased,
registration is automatic. There are no forms to fill out, sign
or mail in.
Charges for this subscription will recur annually until cancelled.
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