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About the Priority
Support and Upgrade Subscription: IDAutomation.com, Inc. offers priority support and unlimited product upgrades if this option is purchased with the order. The Priority Support and Upgrade Subscription costs 18% of the total product cost for one year of support. IDAutomation's Priority Support and Upgrade Subscription includes:
As a company designed to stay in business, these charges are necessary to cover the costs of future development, support and testing. Beware of organizations that claim to offer "free, unlimited support and upgrades". Many of these organizations come and go, especially on the Internet. Most successful software organizations that have been in business for more than 5 years charge for support and upgrades. The Upgrade Subscription will ensure up-to-date products are made available and that they are fully compatible with the latest standards, specifications and operating systems. Not only do IDAutomation components have to be compatible with current operating systems, they must comply with current symbology specifications. The software products are created to operate on current operating systems and applications. However, a guarantee cannot be made that the product purchased today will operate properly in future operating systems and applications nor that they will comply with future symbology specifications.When a product receives a major update, it will automatically be uploaded to the eCommerce Server and will be available for download for all customers with active Priority Support and Upgrade Subscription. Updates will be announced in the monthly newsletter which is emailed to the email address that was used on the order form when the order was originally placed. If the email address has changed since the product was ordered, please email us your first name, last name, product number, date of purchase and order number so we can update our license database and sign up for the monthly newsletter regarding product updates.  When the Priority Support and Upgrade Subscription option is purchased,
registration is automatic. There are no forms to fill out, sign
or mail in. |
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| NOTE: IDAutomation will provide support for their products only. IDAutomation cannot provide consulting services or troubleshoot custom source code. For more information on support limitations, please refer to the statement of support. | ||||||||||||||||||||||||||||
If the Priority Support and Upgrade Subscription was not purchased with the original order, or previously purchased through RegNow/Digital River or Component Source, use the following links to renew the Priority Support and Upgrade Subscription. Please locate the product purchased below: FONTS: COMPONENTS: APPLICATIONS:
HOSTED & ANNUAL SUBSCRIPTION SERVICES RENEWAL:
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Over 70% of Fortune 100 companies use IDAutomation's products to automate their businesses. |