Priority Support and Upgrade Subscription:

IDAutomation updates products often with improvements to security, operating system compatibility, and barcode symbology updates. IDAutomation recommends updating to the latest version of all software products by ordering the Priority Support and Upgrade Subscription, which includes the following:

  • Latest Version Downloads are available directly from the store. Most IDAutomation software products are updated every 3 to 12 months to conform to the latest operating systems, symbology specifications and security vulnerability updates.
    "I am so impressed with the great support that you have provided. We chose ID Automation for low cost of entry to buy barcode reading equipment. It has been a very pleasant surprise to also receive first class support! Thank you!” - Sandie Smith, Veridian Limited, Spencer, IA
  • Priority Phone Support is available anytime the office is open to speak to a technical support representative or a developer. Phone support is only available with an active Priority Support and Upgrade Subscription.
  • After Hours Support is provided by Help Desk tickets and emails submitted on weekends, holidays or when the office is closed. After hours support is only available with an active Priority Support and Upgrade Subscription.
  • Priority Help Desk, Online Chat and Email Support is provided so that tickets and emails in the support queue receive priority over others.
  • Unlimited Downloads are available anytime the subscription is active directly from the store. Simply login to the online store and go to the “My Account” section.
  • Automatic Registration is included. There are no forms to fill out, sign or mail in. Charges for the subscription will recur annually until cancelled.

Use the following links to renew the Priority Support and Upgrade Subscription for the product purchased.

FONTS:

IDA21 Aztec Font and Encoder for Windows
IDA22 Aztec Font and Encoder Advantage Package
IDA07 Codabar Font Advantage
IDA09 Code 11 Font Advantage
IDA10 Code 128 Font Advantage Package
IDA08 Code 25 Font Advantage
IDA06 Code 39 Font Advantage Package
IDA11 Code 93 Font Advantage
IDA15 Complete Barcode Font Advantage
IDA30 Data Matrix Font and Encoder Advantage Package
IDA32 Data Matrix Font and Encoder for Windows
IDA41 EZ Barcode Font Advantage
IDA16 GS1 DataBar Barcode Fonts
IDA12 Interleaved 2 of 5 Font Advantage Package
IDA33 Maxicode Font and Encoder Advantage Package
IDA02 MICR CMC7 Font Advantage
IDA01 MICR E13B Font Advantage
IDA13 MSI Plessey Font Advantage
IDA03 OCR Font Advantage
IDA24 PDF417 Font and Encoder Advantage Package
IDA23 PDF417 Font and Encoder for Windows
IDA04 POSTNET Font Advantage Package
IDA20 QR Code Font and Encoder Advantage Package
IDA19 QR Code Font and Encoder for Windows
IDA05 Royal Mail (4 State) Font Advantage
IDA72 Security Font Advantage
IDA44 TrueType Barcode Font Advantage
IDA75 Universal Barcode Font Advantage
IDA14 UPC/EAN Font Advantage Package

COMPONENTS:

IDA31 ActiveX Linear Control
IDA39 ActiveX Linear + 2D Control
IDA27 ASP Linear Barcode Server Component
IDA46 ASP GS1 Databar Barcode Server Component
IDA43 ASP Linear + 2D Barcode Server Component
IDA40 .NET Barcode Linear Forms Control
IDA62 .NET Linear + 2D Forms Control
IDA66 .NET MICR Forms Control
IDA69 .NET GS1 Databar Forms Control
IDA88 .NET Barcode Recognition Decoder SDK
IDA61 ASP.NET Linear Web Component
IDA48 ASP.NET GS1 Databar Web Component
IDA67 ASP.NET MICR Web Component
IDA63 ASP.NET Linear + 2D Barcode Web Component
IDA76 Linear Barcode Webservice
IDA78 GS1 Databar (RSS) Composite Barcode Webservice
IDA77 2D Barcode Webservice
IDA25 Java Linear Barcode Package
IDA47 Java GS1 Databar Barcode Package
IDA26 Java Linear + 2D Barcode Package
IDA73 RFID Component Encoder DLL
IDA80 PocketPC Linear Control
IDA81 PocketPC Linear + 2D Control
IDA86 Linear Native Barcode Generator - Crystal
IDA87 Linear + 2D Native Barcode Generator - Crystal
IDA36 Linear Native Barcode Generator - Access
IDA37 Linear + 2D Native Barcode Generator - Access
IDA28 Linear AJAX JavaScript Barcode Generator
IDA29 Linear + 2D AJAX Native Barcode Generator
IDA34 Native Linear Barcode Generator for Oracle Reports
IDA45 Native Linear Barcode Generator for FileMaker Pro
IDA51 Reporting Services Linear Barcode Custom Report Item (CRI)
IDA52 Reporting Services Linear + 2D Barcode Custom Report Item (CRI)

APPLICATIONS:

IDA71 Barcode Label Software
IDA74 Barcode Label Pro Software
IDA79 RFID Label Software
IDA68 File Replicator & Backup Utility - Discontinued
IDA64 Linear Image Generator
IDA70 GS1 Databar Image Generator
IDA65 Linear + 2D Image Generator

HOSTED & ANNUAL SUBSCRIPTION SERVICES RENEWAL:

IDA82 Linear Dynamic Generator Service
IDA50 Dynamic Aztec Barcode Generator
IDA56 Dynamic PDF417 Barcode Generator
IDA18 Dynamic QR-Code Barcode Generator
IDA17 Dynamic GS1 Databar Barcode Generator
IDA57 Dynamic Data Matrix Barcode Generator
IDA58 Dynamic Maxicode Barcode Generator
IDA83 Linear + 2D Dynamic Generator
IDA84 Linear Barcode Generator Web Service
IDA85 2D Barcode Generator Web Service
As a company designed to stay in business, these charges are necessary to cover the costs of future development, support and testing. Most successful software organizations that have been in business for more than 5 years charge for support and upgrades. Support is provided for IDAutomation products only. IDAutomation does not provide consulting services or troubleshoot custom source code. For more information on support limitations, refer to the statement of support.

For customers that do not have an active Priority Support and Upgrade Subscription, support is limited to the IDAutomation knowledge base. Standard Help Desk support, link activation and product updates are not provided. Help Desk tickets with an active Priority Support and Upgrade Subscription are generally answered within 24 hours on weekends and holidays and within 15 minutes during business hours.

The Priority Support & Upgrade Subscription will ensure up-to-date products are made available and that they are fully compatible with the latest standards, specifications and operating systems. Not only do IDAutomation components have to be compatible with current operating systems, they must also comply with current symbology specifications. The software products are created to operate on current operating systems and applications. However, a guarantee cannot be made that the product purchased today will operate properly in future operating systems and applications nor that they will comply with future symbology specifications.

When a product receives a major update, it will automatically be uploaded to the eCommerce Server and will be available for download to all customers with an active Priority Support and Upgrade Subscription. Major updates are announced in the monthly newsletter, which is emailed to the email address that was used on the order form when the order was originally placed. If the email address has changed since the product was initially ordered, please email us your first name, last name, product number, date of purchase and order number so we can update our license database and sign up for the monthly newsletter regarding product updates.

To sign up for monthly updates about new products or upgrades, please click here.When the Priority Support and Upgrade Subscription option is purchased, registration is automatic. There are no forms to fill out, sign or mail in. Charges for this subscription will recur annually until cancelled.
 
 

Over 70% of Fortune 100 companies use IDAutomation products to automate their businesses.