|
Product |
Problem |
Possible Solutions |
| All keyboard wedge barcode
scanners |
The Barcode scanner does not
operate properly after PC is powered on for some time, scanner
may even send codes or text from the keyboard even when
there is nothing being scanned. |
The PC is falling into a sleep
or doze state. Reboot the PC and go into the hardware setup
portion of the BIOS and disable all power / energy saving
features. |
| All barcode
scanners |
Barcodes
are printed and are not scanned in by the scanner. |
Verify that
the proper start, stop and check characters are included
in the barcode. Also, verify that the symbology is enabled
in the scanner; refer to the manual. |
| USB Scanners |
Windows XP does not function
properly after connecting USB scanner. |
Microsoft has a Windows XP
USB update available
here. For more information, please view these knowledgebase
articles:
KB813139 and
KB822603. |
| IDAutomation
SC5USB Scanner |
Need to disable
the default carriage return the barcode scanner sends to
the PC after scanning the barcode. |
By default,
this barcode scanner has the suffix of 0D, which is a carriage
return. If this option needs to be disabled, program the
string setting on page 74 of the manual to 00. |
Additional Help:
View Niceware’s 30 Minute Label Design Training Video
Common Problems and Solutions Before contacting NiceLabel
for support, please check the FAQ section at
http://www.nicelabel.com/Support/FAQ
to see if the problem has already been solved.
Thermal Printer Driver Installation: To install the print
driver for thermal transfer printers, download the printer driver
from http://www.nicelabel.com/Downloads/NiceDrivers
and run the downloaded file. The PrnInst.exe file gives a step-by-step
process of installing the drivers.
To Obtain Additional NiceLabel Support: If the user has
ordered a copy of the NiceLabel Barcode Label Software or needs
pre-sales support, please email
support@nicewareintl.com
and send all of the following required information.
- If the user has ordered a copy of NiceLabel, please email
the serial number on the subject line of the email. For pre-sales
support, please include the text "pre-sales support request"
on the subject line.
- Version of the Windows® operating system.
- Version of the NiceLabel software; this information can
be found in About dialog box from Help menu.
- Version of the NiceDriver for the particular thermal transfer
printer.
- Include detailed description of the problems. Explain the
steps to reproduce the program error.
- Attach the necessary files to be able to reproduce the error
in test environment. Include label file, form file, graphics
and database file.
- If possible, attach a screenshot of the dialog box with
error message.
For exchanges or returns of the NiceLabel Barcode Label Software
products, please complete the following
process.
In an emergency, please call
(414) 476-6423 for
support.
| Java
Servlet, JavaBean & Applet Support: |
The following ASP.NET issues do not apply to the barcode product
directly but may be of assistance:
- Error "Cannot Debug ASP.NET Web Application" - Microsoft®
KB
Article 318465 (At the prompt, type aspnet_regiis -i from
C:\Windows Directory\Microsoft.Net\Framework\v1.0.3705 to configure
the application mappings correctly.)
- Error "Error while trying to run project" - Microsoft® KB
Article 306165 (Type iisreset at the prompt)
 IDAutomation
has documented the most common support issues known. If other problems
are encountered, please contact
Technical Support so the knowledgebase can be updated.
© Copyright 2001-2009 IDAutomation.com, Inc.,
All Rights Reserved.
Legal Notices.
|
