• Downloading Licensed Barcode Software
• Barcode Tutorial & FAQ for Beginners
• Font Installation Procedures
• Font Problems and Solutions
• Font Issues with Printers
• Barcode Label Software
• Barcode Image Generator
• .NET Barcode Forms Controls
• ActiveX Control & DLL
• VBA Macro Support
• Crystal Reports Barcode Support
• FileMaker Barcode Support
• Microsoft® Reporting Services
• ASP Barcode Server for IIS
• ASP.NET Server Control
• Java Products
• PocketPC Compact Framework
• Barcode Scanners & Hardware
• ASCII chart
• NiceLabel Barcode Software

• Apache Tomcat Barcode Tutorial
• Crystal Reports Barcode Integration
• Data Dynamics Active Reports
• FileMaker Pro Barcode Integration
• FoxPro, VFP Barcode Tutorial
• Internet & Web Pages
• iWork Numbers Barcode
• Macintosh Barcode Tutorial
• Oracle Reports Barcode Tutorial
• Pocket PC Barcode Tutorial
• QuickBooks Barcode
• StarOffice & OpenOffice Tutorial
• Visual C++ Barcode Tutorial
• Visual C# dot NET Barcode Tutorial
• Visual Basic, VB and VB.NET
• Microsoft® Access Barcode Tutorial
• Microsoft® Excel Barcode Tutorial
• Microsoft® InfoPath Barcode Tutorial
• Microsoft® Reporting Services
• XML Barcode Webservice
• How to scan data into applications

• Code 128
• Code 39
• Data Matrix
• GS1 Databar
• Intelligent Mail
• Interleaved 2 of 5
• ISBT-128
• MaxiCode
• MicroPDF417
• PDF417
• RSS and Composite
• UCC-128
• USPS Postnet
• UPC, EAN, JAN, ISBN & Bookland
• How to identify a barcode
• View the Barcoding for Beginners presentation for assistance in selecting the right barcode - (PDF version)

Common Problems and Solutions Before contacting NiceLabel for support, please check the FAQ section at http://www.nicelabel.com/support/support_faq.php to see if the problem has already been solved.

Thermal Printer Driver Installation: To install the print driver for thermal transfer printers, download the printer driver from http://www.nicelabel.com/download/drivers.html and run the downloaded file. The PrnInst.exe file gives a step-by-step process of installing the drivers.

To Obtain Additional NiceLabel Support: If the user has ordered a copy of the NiceLabel Barcode Label Software or needs pre-sales support, please email support@nicewareintl.com and send all of the following required information.

1. If the user has ordered a copy of NiceLabel, please email the serial number on the subject line of the email. For pre-sales support, please include the text "pre-sales support request" on the subject line.
2. Version of the Windows® operating system.
3. Version of the NiceLabel software; this information can be found in About dialog box from Help menu.
4. Version of the NiceDriver for the particular thermal transfer printer.
5. Include detailed description of the problems. Explain the steps to reproduce the program error.
6. Attach the necessary files to be able to reproduce the error in test environment. Include label file, form file, graphics and database file.
7. If possible, attach a screenshot of the dialog box with error message.

For exchanges or returns of the NiceLabel Barcode Label Software products, please complete the following process.

In an emergency, please call (414) 476-6423 for support.

• Barcode prints but does not scan (or scan correctly)
• Demo appears after loading licensed version
• Why is an extra character added to the end of a Codabar or Code 39 barcode?
• How can the Human Readable Text below the barcode be disabled?
• Why do the java.awt libraries require a functional X Server?
• java.awt.HeadlessException at java.applet.Applet in headless mode
• "Can't connect to X window server" or similar errors using servlets
• How to achieve a precise X dimension in the printed barcode when using a Servlet on the web
• Problems printing to thermal barcode printers or low resolution printers with web products
• Java Servlet does not display the barcode
• How can Reserved Characters that are used for HTML be encoded?
• Why are the check digits of Code 128 in the human readable form not viewable?
• Java Program or Servlet hangs after creating a barcode.
• How can the barcode symbology of the Linear JavaBean be changed?
• Small dots appear in JPEG image or after printing a JPEG file
• Setting print resolutions and DPI.
• Barcode sizes are incorrect on AIX UNIX or between platforms
• Can the Java Barcode Package or Servlet be used to create JPEG files in JDK 1.1?
• Are there detailed Java product installation procedures?
• How can the size of the JavaBean be changed in the IDE?
• Can extended ASCII characters be encoded and scanned?
• Second to the last character is dropped in DataMatrix C40 or TEXT modes
• Data Matrix JavaBean or Applet produces scrambled output.
• Drawing several barcodes on the same graphic.
• Errors received in Java J2SDK 1.4
• Applets display but do not print
• Barcode images do not consistently display or print correctly
• What is the memory footprint and the CPU usage per request?
• Does the Maxicode component support UPS Compression?
• How to encode a Byte Array in our Java products
• Barcode image is too large after it is created
• How can a title be placed on the image like the demo?

• Barcode prints but will not scan (or scan correctly)
• How can the Temp Directory path be redirected?
• Why is an extra character added to the end of a Codabar or Code 39 barcode?
• Why are the check digits of Code 128 in the human readable form not viewable?
• What is the memory footprint and the CPU usage per request?
• Cannot add barcode control to toolbox or form
• Troubleshooting MICR print issues with the MICR control
• Received Error - "Server Error in '\' Application -- Run-time error:" when attempting to display web page using ASP.NET Server Control
• Browser displays ASPX source code or attempts to download file
• How to achieve a precise X dimension in the printed barcode
• Problems printing to thermal barcode printers or low resolution printers with web products
• Second to the last character is dropped in DataMatrix C40 or TEXT modes
• After licensed purchase, demo watermark still displayed in barcode

The following ASP.NET issues do not apply to the barcode product directly but may be of assistance:

• Error "Cannot Debug ASP.NET Web Application" - Microsoft® KB Article 318465 (At the prompt, type aspnet_regiis -i from C:\Windows Directory\Microsoft.Net\Framework\v1.0.3705 to configure the application mappings correctly.)
• Error "Error while trying to run project" - Microsoft® KB Article 306165 (Type iisreset at the prompt)

• IIS received 404 (File Not Found) error in Windows Vista
• Barcode prints but will not scan (or scan correctly)
• HTTP 500 - Internal server error - Internet Explorer
• HTTP 500.100 - Internal Server Error - ASP error - Library not registered.
• Microsoft® VBScript runtime error '800a01fb' An exception occurred: 'GetEnhWMF'
• How to achieve a precise X dimension in the printed barcode
• Problems printing to thermal barcode printers or low resolution printers with web products
• How can Reserved Characters that are used for HTML be encoded?
• "No Image" is displayed after several barcodes are created
• Background of image is Gray when it needs to be White
• Small dots appear in JPEG image or after printing a JPEG file
• UPC/EAN Barcode displays with additional line in left margin
• Barcode images do not consistently display or print correctly
• Problems saving the JPEG file on server
• How to achieve a precise X dimension in the printed barcode
• What is the process of saving a server-side temp image and then retrieving it?
• What is the memory footprint and the CPU usage per request?
• Barcode images do not display on all browsers
• Barcode image is too large after it is created

• Barcode prints but will not scan (or scan correctly)
• Human readable text disappears on rotated metafile images
• Why is an extra character added to the end of a Code 39 or Codabar barcode?
• PaintOnGraphics method does not exist
• Why are the check digits of the Code 128 barcode in the human readable form not viewable?
• Form is blank after creating project.
• Barcode prints in a very large font when printed from a production machine, but it prints correctly when printed on the developer machine.
• InvalidActiveXStateExceptionError
• "Type 'IDAutomation.Windows®.Forms.LinearBarCode.Barcode' is not defined." or similar errors
• "Name 'IDAutomation' is not declared" or similar errors
• What is the memory footprint and the CPU usage per request?
• Saving the barcode image with Picture.Save creates a completely black image
• Cannot adjust X dimension accurately when printing with low resolution printers
• Barcodes are different sizes when printing to printers with different resolutions
• How to achieve a precise X dimension in the printed barcode when generating images for the web browser
• After licensed purchase, demo watermark still displayed in barcode
• Troubleshooting MICR print issues with the MICR control
• Does the Maxicode barcode component support UPS Compression?
• Second to the last character is dropped in DataMatrix C40 or TEXT modes
• Barcode image is too large after it is created
• Are the .NET controls thread-safe?
• Using the controls on different versions of the .NET Framework
• Reporting Services Error on Deployment of Report Containing .NET Forms Controls

• Strong naming error for Compact Framework control
• Why is an extra character added to the end of a Codabar or Code 39 barcode?
• Why are the check digits of Code 128 in the human readable form not viewable?
• After licensed purchase, demo watermark still displayed in barcode

• ActiveX barcode controls produces run-time error '-2147417848' when using SaveEnhWMF method
• ActiveX control produces blank metafile when initially called using Windows 2000 with Service Pack 3
• Barcode prints but will not scan (or scan correctly)
• Why is an extra character added to the end of a Codabar or Code 39 barcode?
• What is the process of linking the ActiveX control to a Field in MSWord?
• "A required file, MSVBVM60.DLL was not found" error when running Image Generator.
• Why are the check digits of Code 128 in the human readable form not viewable?
• "Out of Memory Error" with Linear ActiveX Control on XP when creating many barcodes
• "Out of Memory Error" using ActiveX Control on Office 97 Products
• Received an InvalidActiveXStateExceptionError
• Cannot adjust X dimension accurately when printing with low resolution printers
• Barcodes are different sizes when printing to printers with different resolutions
• Barcode size changes in design mode or size is not accurately displayed on the screen
• Tutorial on how to install the control in common applications
• How to adjust the properties of the ActiveX Control
• Lines appear, distortion or other problems when printing with IE 5.5
• Notes for programmers distributing the control with their applications
• "There is no object in this control" error or control properties cannot be adjusted
• Cannot find saved barcode WMF file on Windows® 9X
• Symbology specific issues
• Can extended ASCII characters be encoded and scanned?
• Can cells be combined in Excel with the 'LinkedCell" property?
• Cannot adjust NarrowBarWidth accurately when printing with low resolution or less than 600 DPI Printers
• Problems occur after running the uninstall for the ActiveX Control
• Can the ActiveX controls be used on a Pocket PC?
• Does the Maxicode component support UPS Compression?
• Control produces run-time error -2147417848 on computer running Windows XP SP2
• PDF417 and DataMatrix FontEncoder functions do not return data in PowerBuilder
• DataMatrix ActiveX control does not save PreferredFormat or EncodingMode properties in Microsoft Office programs.
• Evaluation versions of PDF417 & DataMatrix Font Encoders and UFL's do not function on Windows Server 2003

• Barcode prints but will not scan (or scan correctly)
• CSV files do not associate data types to fields
• Why is an extra character added to the end of a Code 39 or Codabar barcode?
• How to create a SSCC18 Barcode with the Label Software
• Why are the check digits of Code 128 in the human readable form not viewable?
• Barcode Label Software prints blank label or prints partial label on thermal printer
• Cannot adjust X dimension accurately when printing with low resolution printers
• Barcodes are different sizes when printing to printers with different resolutions
• Barcode Label Software returns "Unable to read from external data source" error
• Receive "frmLinkExternalSource.fillTables" error message when linking external data source
• Specified paper size printer error (how to manually set the paper size and margins)
• Oracle Database Link Error
• Error: "The application failed to initialize properly"
• Error: "MSCOREE.DLL was not found"
• Error: "Operation could destabilize the runtime"
• How to add leading zeros to a barcode
• Second to the last character is dropped in DataMatrix C40 or TEXT modes (Pro version only)
• If errors are received after installation that are not documented here when starting the application, try to reinstall the Microsoft® .NET Framework. In some cases the .NET Framework gets corrupted and reinstalling it may resolve these issues. Information about the .NET Framework is located here.

• Barcode Image Generator application will not open
• Error messages appear when generating an image file
• Barcode prints but will not scan (or scan correctly)
• Human readable text disappears on rotated metafile images
• Barcode does not paste accurately into Photoshop and can not be scanned
• Barcode image is too large after it is created
• Why are the check digits of Code 128 in the human readable form not viewable?
• Saving the barcode image with Picture.Save creates a completely black image
• How to achieve a precise X dimension in the printed barcode when generating images for the web browser
• Cannot adjust X dimension accurately when creating low resolution images
• Error: "The application failed to initialize properly"
• Error: "MSCOREE.DLL was not found"
• Second to the last character is dropped in DataMatrix C40 or TEXT modes (2D version only)
• If errors are received after installation that are not documented here when starting the application, try to reinstall the Microsoft® .NET Framework. In some cases the .NET Framework gets corrupted and reinstalling it may resolve these issues. Information about the .NET Framework is located here.

IDAutomation has documented the most common support issues known. If other problems are encountered, please contact Technical Support so the knowledgebase can be updated.

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