Contact Us

The preferred contact method is online chat (when available), the Support Forum, or email; these methods allow us to share links and other information easily.

Phone calls are by appointment for customers with Level 2 Priority Support.

Customer Service and Sales:
Email Sales Quote Request	Popular Links: Frequently Asked Questions Software License Agreement Details Update Level 2 Support Subscription Affiliate Program Returning Software or Scanners
Technical Support:
Support Forum Open Incident Email Support	Common Support Solutions: Font Installation Procedures Unable to scan data printed with a barcode font MICR font-specific problems How to create a label with the Barcode Label Software Crystal Reports Font Formula implementation VBA Functions Tutorial Visit the IDAutomation YouTube Channel for Barcode Video Tutorials
When contacting IDAutomation for support, please include the exact product being utilized, the Order Number, and a detailed description of the problem. If you call and leave a message, please include your email address. Direct phone contact is in English only. However, a question or email submitted to our Support Forum can be translated from Spanish, French, Italian, German, Portuguese, and Dutch for full support. If your email goes unanswered for more than 4 hours during business hours 9-6 M-F EST, it may be in the MX GuardDog Spam Email Filter. In this case, you can open a Support Forum Incident or wait for us to review the filter. About Us \| Privacy Policy\| Legal Notices IDAutomation.com, Inc. 550 N. Reo St. Suite 300 Tampa, FL 33609 USA Phone: (+1) 813-514-2564 \| Fax: (+1) 813-354-3583