Contact Us

IDAutomation.com, Inc., Computer Hardware, Tampa, FL

The preferred contact method is online chat (when available), the Support Forum, or email; these methods allow us to share links and other information easily.

As of August 13, 2026 we are currently experiencing email issues. Please use the Support Forum linked above or join an online chat from any of our webpages in the lower right corner for assistance.

Phone calls are by appointment for customers with Level 2 Priority Support.

IDAutomation customer service/support is 100% USA-based human interaction without the use of AI in our chats, emails, and support forum.

"Your communication process is excellent. I work with many companies trying to work out issues, and most of the time, I believe I’m dealing with AI as progress is very slow or not at all. In the last 2 emails to your organization, everything worked the first time. That does not normally happen… Thank you."
- Presales Customer 11/30/2025

Customer Service and Sales:
Email Sales

Quote Request

Popular Links:

Technical Support:

Support Forum

Open Incident

Email Support

Common Support Solutions:
  • When contacting IDAutomation for support, please include the exact product being utilized, the Order Number, and a detailed description of the problem. If you call and leave a message, please include your email address.
  • Direct phone contact is in English only. However, a question or email submitted to our Support Forum can be translated from Spanish, French, Italian, German, Portuguese, and Dutch for full support.
  • If your email goes unanswered for more than 4 hours during business hours 9-6 M-F EST, it may be in the MX GuardDog Spam Email Filter. In this case, you can open a Support Forum Incident or wait for us to review the filter.

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IDAutomation.com, Inc. 550 N. Reo St. Suite 300 Tampa, FL 33609 USA
Phone: (+1) 813-514-2564